Tele Medicine

    The online medical opinion services available on the website or app (the “Services”) do not in any way constitute an invitation or recommendation to avail our teleconsultation services. The services provided through our website are not intended in any way to be considered as a substitute for face to face consultation with a doctor. We advises the users to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof. Terms 'you' and 'your' hereafter refers to the user both registered and unregistered who is using/browsing through our website and/or availing any of our Services.

    By submitting this registration form, you hereby agree to avail the Services provided by doctors on UMDAA platform on such terms and conditions as described below:

    Tele-Consultation or Online consultation will be conducted via app, by the doctor

Informed Consent

    You understand and acknowledge that there will not be any physical examination involved and the consultation services shall be provided remotely. The opinion delivered by the doctor / physician shall solely be based on the verbal communication between the doctor and the patient and the test reports and other information provided/shared by you on the website or app.

    You hereby consent to the use of telephonic and/or electronic communications (including audio, video and written communications) through any media by our doctors and our representatives to contact you using the contact information provided to us by you and to provide our services to you remotely.

    You hereby consent to the recording of all communications (including audio, video and written communications) with our doctors and our representatives.

    You hereby consent to the recording, saving and storing of all information pertaining to you provided to us or obtained during the course of providing the service, including without limitation, personal contact information, medical history, and laboratory reports, communications with the doctors and representatives, and other patient records. All such information shall be treated as confidential information by us, in accordance with our privacy policy and as per applicable laws.

Patient's Undertaking

    You are above the age of 18 years and legally competent to enter into this agreement with us to avail our services;

    The execution of this agreement and your use of our services are not in violation of any applicable law or third party contracts executed by you;

    The service provided by the doctors is based solely on the information furnished to him by you and neither we nor our doctors will be able to countercheck the reliability of the information provided by you. Accordingly, you hereby undertake that (i) all information, including medical, health, diagnostic and personal information, the registration form and information shared during your communications with the doctors, is complete, true and accurate; (ii) no information has been intentionally omitted/withheld; and (iii) no incomplete/misleading/fraudulent/inaccurate information has been/shall be provided.

Limitation of liability

    The doctors, representatives or employees shall not be liable for any deficiency in service or loss, damages or adverse impact you may have incurred due to the breach of one or more of the terms and conditions (including the undertakings) by you.

    The doctors, representatives or employees shall not be liable for any error in diagnosis, delay in providing the service or deficiency in service due to the occurrence of sub optimal technical conditions (including without limitation, poor network connectivity, power shutdown, service downtime, scheduled maintenance work by the internet service providers.

    The doctors or representatives will not be responsible for any misunderstanding or misinterpretation of any advice given by the doctors during the Service or of any terms and conditions herein.

    The doctors or representatives will not be liable for misdiagnosis / faulty judgment / interpretation error / perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting doctor in your jurisdiction of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post consultation from our Online Medical Opinion platform.

    In no event shall The doctors and representatives be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of our Services.

    Our Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases.

Booking, Rescheduling and Cancellation of Consultation Sessions

    All consultation sessions shall be scheduled as shown on the app . The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting Doctor's discretion. The Company, its doctors and its representatives reserves the right to refuse the service to any user without providing any reason.

    All sessions are booked on a first-come basis. Therefore, you are requested to book your sessions in advance.

    Please ensure that you are equipped with app and internet connectivity as mentioned or is relevant for the service you want to avail. In case of inadequate defective internet connectivity the Company reserves the right to reschedule or cancel your appointment without any notice


    You agree and undertake to indemnify and keep indemnified the doctors, clinics, hospitals and its representatives as well as UMDAA healthcare ("Indemnified Parties") for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor and Indemnified Parties may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor's advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account


    This agreement may be terminated by either party at any time, with or without  any cause

    This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at Hyderabad

    The Clinic may at any time, without any prior notification to you, modify these terms of conditions. Please review the latest version of the terms and conditions before proceeding to avail the service

    If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect.


    If for technical reasons or non availability of the doctor, the consultation was not initiated , you are required to inform us on . such a thing will be discussed with the doctor whose consultation was seeked and if doctor agrees for the refund, then the money will be refunded as soon as possible. If teleconsultation was started and doctor is  satisfied about consultation,then money will not be refunded. It is also made clear that teleconsultation may not always means prescribing medicines or investigations. Sometimes a doctor you consulted  may just refer you to an appropriate speciality after discussion with you. This is also considered as teleconsultation and the consultation fees has to be provided to the doctor.

  1.     You need to be above 16 years for teleconsultation , if below 16 years parent or guardian should be along with for teleconsultation.
  2.     If you are taking teleconsultation for someone else you need to provide explicit consent by the patient – a)identifying himself(patient) and yourselves( person taking consent) and the relationship b)national recognition card like aadhar c) should give authority to you  for teleconsultation  on his behalf d) seeking teleconsultation with so and so doctor e) for so and so reason, e) should upload this consent in the reports section.